Shipping policy

Shipping Policy

At FAUZ Official, we aim to deliver your order safely and as quickly as possible.

Order Processing
Orders are confirmed and prepared for dispatch after successful order verification. Processing times may vary during weekends, public holidays, sales, or high-order periods.

Delivery Charges
Applicable delivery charges will be shown at checkout before you place your order.

Free Delivery
Free delivery is available on qualifying orders above Rs. 4,999.

Delivery Time
Delivery time may vary depending on your city, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Cash on Delivery
Cash on Delivery is available on eligible orders and locations.

Incorrect Address or Unavailable Customer
Customers are responsible for providing the correct name, phone number and delivery address. If an order cannot be delivered because of incorrect information or the customer is unavailable, additional delivery charges may apply for re-delivery.

Damaged or Incorrect Order
If you receive a damaged or incorrect item, please contact FAUZ Official as soon as possible with your order details and clear photos or video.

Delivery Delays
Once an order has been handed over to the courier, unexpected delays may occasionally occur. Our team will assist you where possible.