Refund policy

Return & Exchange Policy

At FAUZ Official, we want you to shop with confidence. Customers can request a return or exchange within 7 days of receiving their order.

Eligibility for Return & Exchange

The product must be unused, unworn and in its original condition. All original packaging, tags and accessories must be included. Used, damaged, altered or incomplete products will not be accepted.

Customer Choice / Customer Mistake

If a customer requests a return or exchange because of a change of mind, wrong colour selection, wrong option selection, or any other reason from the customer's side, all delivery/courier charges will be paid by the customer.

Wrong, Damaged or Defective Product

If FAUZ Official sends the wrong product, or the product is received damaged or defective, please contact us within 7 days of delivery with clear photo/video proof. After verification, FAUZ Official will bear the applicable delivery charges for the return or exchange.

Return & Exchange Approval

All returned products will be inspected before approval. Products that do not meet the above conditions may not be accepted.

How to Request a Return or Exchange

Please contact FAUZ Official and provide your:

Order Number
Customer Name
Reason for Return/Exchange
Photos or Video of the Product, if applicable

Important: Original delivery charges are non-refundable when the return or exchange is requested due to the customer's own choice or mistake.